Returns & Exchanges
At Ozobot, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy on all unworn fashion items in their original condition. Whether you need a different size or a full refund, our team is here to ensure your shopping experience remains seamless.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the garment is free from any signs of wear or damage.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing