Frequently Asked Questions
Everything you need to know about your Ozobot shopping experience.
How long does shipping take for Ozobot orders?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally take 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that sale items are final sale and cannot be returned.
How do I determine my size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our fashion-forward cuts may vary between slim and oversized fits.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer support team via live chat or email.
Are Ozobot garments sustainably made?
We are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we partner only with factories that ensure fair wages and safe working conditions.